By booking your course, you agree to comply with these General Terms and Conditions of Sale, including the park’s internal rules.
Number of participants: It is possible to add participants up until the day of the game session without needing to contact us. Please note the maximum limits per room: 12 by default. Beyond that, plan for 2 teams.
Arrival time: Please arrive strictly 15 minutes before the start time of your course to receive the general instructions related to the chosen course. Sessions cannot be postponed without risking a shortened session.
Compliance with rules and GTC: As the establishment welcomes families and children, we reserve the right to refuse entry to anyone who does not comply with the internal regulations and Crazyschool’s General Terms and Conditions of Sale. In particular, anyone under the influence of alcohol or drugs, or exhibiting inappropriate behavior or dress, will be denied access to the park.
Behavior: Running is prohibited inside Crazyschool. Out of respect for other players, we ask you to avoid shouting, especially not to give away game answers aloud.
Video surveillance: All Crazyschool rooms are equipped with video surveillance for the safety of persons and property, and to assist during the game. By accepting these terms and conditions, players agree to be filmed for the entire duration of the activities. The course involves recording photos and videos, some integrated into the course itself, others intended to be provided to players at the end of the course as a souvenir pack. The media are confidential, accessible only to Crazyschool staff. They are used by the Crazyschool team during the debriefing, only with the players involved. By default, Crazyschool retains all media for one month before deleting them. After this period, it will no longer be possible for a team to purchase the souvenir pack or retrieve any media.
Cancellation policy: When you book, we ensure the availability of the rooms composing your course by blocking them from other reservations, as they are privatized for you. Therefore, in case of impediment, you must call us at 04.50.50.19.06 or notify us by email at contact@crazyschool.fr at least 48 hours before your session start time. If this deadline is respected, you can cancel or reschedule your course free of charge. Deposits paid at the time of booking are non-refundable. If you do not propose a new date, a credit note corresponding to the deposit will be issued. If cancellation occurs within 48 hours before the session, your deposit is forfeited without rescheduling or credit. If cancellation is notified on the day of the booking or in case of no-show, your deposit is forfeited with no rescheduling or credit, and the reserved services will be billed in full.
In case of cancellation of services including perishable or non-resalable products (birthday cake, on-site meals…), amounts corresponding to perishable products will be due if orders to suppliers have already been placed. Products will be delivered as planned during booking.
Modification policy: Once a session is booked and the deposit paid, you can always request modifications regarding game choices, package type, and number of participants up to 48 hours before the session. If available, games can be modified free of charge. The number of participants can vary freely up to 48 hours before the session, with pricing adjusted accordingly. For late requests (within 48 hours), we cannot guarantee processing: if the number of participants increases without forming an additional team, we may accept it with pricing adjusted; if the number decreases and no reserved seats were planned, we may accept it with pricing adjusted; if the number decreases and reserved seats were planned, pricing will remain unchanged.
Gift vouchers: Gift vouchers are fully paid entries valid for a quarterly or discovery course. They are cumulative and transferable.
Complimentary entries: Complimentary entries offered during special events are non-cumulative and non-transferable. They are only valid for 2-hour quarterly courses. The expiration date on the voucher must never be exceeded or it will be void.
Quarterly courses last 2 hours and the discovery course lasts 1 hour. Birthday parties last between 2 and 3 hours.
Child supervision: Children must remain under the supervision of parents or accompanying adults (presence of an adult is mandatory) throughout their time in the establishment. You may request assistance from an animator to accompany children in the rooms; however, your presence remains necessary in the establishment. Under no circumstances can the Crazyschool team replace parents in supervising children inside Crazyschool. Parents or accompanying adults must not leave Crazyschool leaving their child(ren) alone.
The decorations are works of artists. They are fragile and must be respected; they are under video surveillance. Any damage may result in immediate termination of the game for the offender and possibly invoicing depending on the damage caused. Participants therefore agree to follow safety instructions and respect the equipment and game areas provided.
The Crazyschool team reserves the right to modify courses depending on the operational status of the rooms.
Consumer mediator: under article L.612-1 of the Consumer Code, any client has the right to use a free consumer mediator to amicably resolve a dispute with Crazyschool. The website https://www.economie.gouv.fr/mediation-conso provides all useful information about consumer dispute mediation.